The provider will provide technical support for the Acutis Cloud Enclave(ACE™) to the Customer, 24 hours a day, 7 days a week. Support requests will be acknowledged within 24 hours and resolved depending on the situation. Sometimes, certain issues might take longer and customers will constantly be advised of the status. Support shall be provided via email, phone, online help desk, or chat. Provider shall respond to all support requests within 24 hours of support ticket creation or support email. The support email is support@stepaheadsolution.com.